FREE SHIPPING ON ALL U.S, CANADIAN, AUSTRALIAN AND NEW ZEALAND ORDERS OVER $40

Shipping & Returns

 

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  • Orders are shipped from Auckland, New Zealand.
  • Orders within New Zealand are shipped via NZ Courier post.

NEW ZEALAND, AUSTRALIAN, U.S.A & CANADIAN ORDERS - FREE SHIPPING FOR ALL ORDERS OVER $40 USD.

All orders within New Zealand are sent via Tracked Courier Post. Once your order is dispatched you will receive an automated email to notify you that your parcel has been shipped. Please allow 1-5 business days for delivery.

New Zealand
Orders under $40 - $4.00 Flat rate

 

Australia
Orders under $40 - $5.00 Flat rate

 Please allow 6-12 business days for delivery.

 

The Rest of the World

International Orders $8.00 Flat rate

 

Please allow 7-14 Business days for delivery to the United States.

Please note based on our experience with the Postal Services in Canada in the past, orders to Canada could take up to 2 months to arrive due to the hold up at the customs in Canada, we ask that you please be patients with us until your parcel gets delivered to you. If you would like to Track your parcel, please email enquiries@mellowcosmetics.com prior to purchasing and we will email you back with a quote, please note Tracked orders to Canada take up to 10 Business Days to be delivered. 

 

Please allow 7-14 business days for delivery to the rest of the world, you will receive an email to advise you when your parcel gets dispatched, Tracking is not available for International orders unless requested prior to ordering.

Please be aware, very few of the countries in the world charge the recipient of the order with additional custom fees, this depends on your country and you will be responsible for paying the custom fee in order to receive your parcel.

Orders are only shipped from Monday to Friday 9am to 5pm; if you order in the weekend your order will be processed on Monday. Please be aware of the delay of your shipment during Christmas and public holidays.

Please ensure you provide us with the correct delivery address, if you pay via PayPal make sure your PayPal address is current. If the delivery address is incorrect and your products are returned back to us, you will be charged with a shipping fee in order for us to send your parcel again.

All prices are in U.S Dollars on this website, unless you choose a different currency. You can convert the total cost into your own currency at http://www.xe.com

The conversion will automatically occur during checkout with PayPal or on your Credit Card.

We do not provide tracking for International orders as they will cost a lot, however if you would like tracking please contact us prior to your purchase and we will provide you with a quote.


 

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