Shipping & Returns – Mellow Cosmetics

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Shipping & Returns

SHIPPING RETURNS

 

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  • Orders are shipped from Auckland, New Zealand.
  • Orders within New Zealand are shipped via NZ Courier post.

FREE SHIPPING FOR ALL ONLINE ORDERS OVER $50 USD!

NEW ZEALAND

New Zealand Orders under $50 – $4.00 Flat rate

All orders within New Zealand are sent via COURIER POST or POST HASTE. Once your order is dispatched you will receive a Tracking Number via email within 48 hours so you can check the status of your order. Free Tracking is only available on orders within New Zealand and not available for International orders unless paid for. Please allow 2-4 days for the delivery to take place.

ALL OTHER COUNTRIES

Please allow 7 to 14 Business days for delivery to take place.

Australian Orders under $50 – $5.00 Flat rate – Non-Tracked DHL 2 Day delivery to Australia with tracking available for $11.00

All other international orders under $50 incur $8.00 Flat rate Non-Tracked DHL 2 Day delivery with Tracking available for $25

We would like to kindly ask for you to please allow 7-14 days for your delivery to take place, you will receive an email to let you know when your parcel gets dispatched.

Please note, very few of the countries we ship to charge the recipient of the order with additional custom fees, this depends on your country and you will be responsible for paying the custom fee in order to receive your parcel.

Orders are only shipped from Monday to Friday 9am to 5pm; if you order in the weekend your order will be processed on Monday. Please be aware of the delay of your shipment during Christmas and public holidays.

Please ensure you provide us with the correct delivery address, if you pay via PayPal make sure your PayPal address is current. If the delivery address is incorrect and your products are returned to us, you will be charged with a shipping fee in order for us to resend your parcel.

All prices are in U.S Dollars on this website, unless you choose a different currency. You can convert the total cost into your own currency at http://www.xe.com

The conversion will automatically occur during checkout with PayPal or on your Credit Card.

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